Frequently Asked Questions

Everything you need to know about shopping with Acknowledge.

What is the standard shipping timeframe?

We process orders within 1-2 business days. Standard shipping typically takes 3-7 business days, while express options are available at checkout for faster delivery.

How do I initiate a return or exchange?

We offer a 30-day return policy. Simply visit our Returns Portal, enter your order number and zip code, and follow the instructions to generate a prepaid shipping label.

How do I know which size will fit me best?

Each product page features a detailed 'Size Guide' with specific measurements. If you are between sizes, we generally recommend sizing up for a more relaxed fit.

Which payment methods do you accept?

We accept all major credit cards (Visa, Mastercard, American Express), PayPal, Apple Pay, and Google Pay. We also offer 'Buy Now, Pay Later' options through Klarna and Afterpay.

Are your materials sustainably sourced?

Acknowledge is committed to ethical fashion. 80% of our current collection is made from organic cotton or recycled polyester, and we partner only with WRAP-certified factories.

Can I track my order in real-time?

Yes. Once your order ships, you will receive an email confirmation containing a tracking number and a link to monitor your package's progress.